We offer a comprehensive, free repair service for all cycling apparel.
Products outside our 30 day return policy, whether it was a manufacturing fault or not,
Products that have been worn (a lot or a little), and
Products damaged in a crash or accident.
The goal of this program is to repair a damaged garment to a functional state to get you back on the road. This service may include replacing broken hardware (zippers, snaps, etc), restitching a blown seam, or mending holes/rips/tears in fabric. After the job is complete, evidence of repair may exist, including visible stitch lines from mending small holes by hand. Some cosmetic or other minor battle scars may not be repaired to a like new condition, depending on the circumstances, such as the scuffing of a graphic mesh panel. We reserve the right to refuse repair if the garment is unlaundered, wet, moldy, or irreparable due to staining or other damage, but we will offer an alternative resolution where possible. Repairs can take up to four weeks from the date we receive the returned items. All repairs are done in-house at our headquarters in Dallas, Texas USA.
Customers are responsible for the shipment of goods to us when using the free repair service, this includes the cost of shipping and any insurance for damage or loss in transit (although this is not a requirement but is undertaken at the Customer’s risk).
ROKA will cover return shipping back to the Customer free of charge and cover any import tax and duty using our standard shipping service. ROKA cannot accept customs charges incurred when returning items.
Note: All packages must be clearly labeled “Goods returned under warranty.”